BUSINESS ETHOS

Our first responsibility is to our clients.  In meeting their needs, everything we do must be of high quality.  Work must be completed promptly and as promised.  We must act as though we are our client.  The benefits and the value that we provide must be obvious to our clients.

We have a responsibility to act in the best interests of the community.  Meeting our clients' needs must not be at the expense of the health and safety of any person, nor be at the expense of the environment.  Accordingly, we must consider actions to mitigate impacts on existing communities without unduly burdening our clients.

Our final responsibility is to ourselves.  We must maintain a sustainable business with a healthy work-life balance.  We must invest in our professional development and stay in touch with new standards and technologies.  We must take pride in what we do.

When we operate according to these principles, our clients will realise great value for money and our business should realise a fair financial return.

VALUES

These aren't just words.  These are our core values.

You Before Me
Long-term, trust based relationships

We work with you to focus on the priorities which are important to you.  There is little point engaging us to work on something you don't need.

We can assist in the project conceptualisation phase to help you work out what needs to be done.  No problems if that turns out to be a service we don't offer.  We would rather help you get what you need, even if it means we don't get paid.  Yes, we're serious.

It's about building long-term, trust based relationships.

Collaborative
Transparency, no hidden agendas

We give regular updates so that you always know what is happening.

  • Define the scope up front.  We'll make as many changes as necessary until you're happy.

  • Deliver on promises.  This means doing what we say we will do, doing it well and doing it on time.

  • Review and certify.  The project is not complete until we both agree that everything is delivered.

We believe in open and transparent communication with no hidden agendas.

Rock solid results
The best outcomes for you

We know our stuff.  We have delivered numerous water supply, wastewater and stormwater planning projects with excellent outcomes.

We quickly envisage opportunities and constraints.  It's a process we undertake at the conception phase of each project and discuss with you throughout.  It comes back to the collaborative approach.

We always keep one eye on the end result and work towards the best outcomes.  The right outcomes for you.

After sales service
Easy

We understand that things change.  Things come up that no one previously thought about.  Things that didn't matter before suddenly do.  That's fine.  What ever the opposite of 'take your money and run' is, we're the opposite.

Customer satisfaction is our priority.  More 'yes'.

Together, we'll make your job easier.

Philosophy

You before me

Long-term, trust based relationships

Collaborative

Transparency, no hidden agendas

Our Values

Rock solid results

The best outcomes for you

After-sales service

Easy